Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Supreme Animal Foods only deliver to the United Kingdom (the Channel Islands, the Isle of Man, Isle of Wight and the Scottish Highlands and Islands may incur additional charges). All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods.
Delivery for any item or multiple items will be charged at our standard rate dependant on weight and delivery address. Each order is treated as a seperate transaction and will attract the appropriate charges when you reach the checkout stage. Seperate orders can constitute individual or multiple items
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
Supreme Animal Foods will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
All orders received after our 12am deadline will be processed on the following working day. Working days are Monday to Friday only; we do not deliver or process orders on weekends or on bank holidays. For example place your order after 12am on a Friday and your order will be processed by us on the following Monday. Delivery days exclude weekends and bank holidays unless the item has been sent via Royal Mail where items may be delivered on these days at the discretion of Royal Mail.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Supreme Animal Foods shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Products can be returned up to 7 days from date of delivery for a full refund or exchange.
We are unable to accept part used returns of food, damaged products (unless delivered damaged) or veterinary medicines.
You are responsible for the cost of returning the product back to us, unless they arrive damaged, faulty or not the item ordered
Here at Supreme Animal Foods we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy. We have made our terms clear and our charges transparent to avoid any surprises. We have split our returns policy up to make it clear how your order will be handled should you not be 100% satisfied with your purchase.
To return an item, please enclose a note giving the reason for the return along with your order number, wrap the package securely and send the item(s) to be returned back to us at the address below within 7 days from the date of delivery. We will refund your money, excluding the original postage charges paid unless they arrive damaged, faulty or not the item ordered within 30 days. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
Supreme Animal Foods
Unit 22, Grays Farm Production Village
Grays Farm Road
Orpington. Kent BR5 3BD
For your protection we recommend that you use a recorded delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
We regret that we cannot accept cancellations of contracts for the purchase of, damaged products unless delivered damaged, part used food items, or other perishable goods, veterinary medicines unless they arrive damaged, faulty or not the item ordered.
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances